Put the building role back inside clear scope and control.

Residential Facilities Management contract tools designed to define scope, set KPIs, control spend limits, manage compliance interfaces and support cleaner building handover.

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Why it matters

Most building-management problems start with unclear scope.

Owners Corporations often rely on building managers to solve practical problems, but the contract does not always say clearly what is in scope, what requires approval, who supervises whom and how performance is measured.

Scope is written down

The Residential Facilities Manager works within a clear scope, with practical boundaries around duties, exclusions, resident interfaces and contractor coordination.

Spend is controlled

Spend limits, variations, emergency works and approval pathways are set out before problems arise.

Site knowledge is protected

Building knowledge, operational records, access processes and handover materials are treated as part of the building’s long-term memory.

The operational-control difference

Not just a roster. A role framework.

The Anytime FM RFM Contracts approach helps committees define what the Residential Facilities Manager is responsible for, how the role is supervised and how building stewardship is reported.

✓ Clear scope, exclusions and role boundaries

✓ Written spend limits and approval pathways

✓ Contractor, supplier and resident interface controls

✓ KPIs, service levels and corrective action process

✓ Operational records, site knowledge and handover obligations

✓ Cleaner transition when personnel or providers change

High-rise residential tower facade with glass and podium levels

For committees and buildings

Use the RFM contract to make the building role workable.

The contract should help the OC answer practical operational questions. What is the RFM expected to do? What is excluded? What can be approved on site? What must go back to the committee? How are KPIs reported? What happens at handover?

A good Residential Facilities Management contract should not blur the role. It should define the work, protect the building’s knowledge and give the committee a practical framework for performance, approvals and handover.

Who it is for

Useful when appointing, supervising or replacing a building manager.

New RFM appointments

For committees appointing, tendering for or resetting a Residential Facilities Management role.

Scope and performance reviews

For buildings concerned about unclear scope, service gaps, spend approvals, KPI reporting or resident expectations.

Provider transitions

For OCs preparing to change an RFM provider and wanting site knowledge, keys, registers, contractor lists and handover records dealt with cleanly.

Important note

Industry education and product information only. Not legal advice. Owners Corporations should obtain independent legal review before adopting, signing or varying any contract.

Next step

Ask about RFM Contracts.

Send a short note and we can talk through the right contract pathway for the building.

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